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Privacy Policy

Data sharing policy

All data provided by you through any of our group of websites is owned by us, ToolChimp. By giving information to ToolChimp, you agree that it will be shared with the ToolChimp group of companies.

How to contact us

If you have any queries about how we use your information, or on data protection generally, please contact us using these details:

ToolChimp, Customer Services, Unit 12, Lakes Farm, Rayne, Essex CM77 6TE.

A full list of the Group Companies who may receive your information is available from Customer Services at the above address.

How do I unsubscribe?

If you do not wish to receive any further emails or direct mail from us, please write to us and state your wishes to be removed from our customer list. You can write to us here:

ToolChimp, Customer Services, Unit 12, Lakes Farm, Rayne, Essex CM77 6TE.

Important notes:

We do not store any payment card details, nor do we share customer details with any third parties.

We do reserve the right for our customer advisers to contact you regarding your account where necessary.

How long will it take before I stop receiving Mail / Email? For promotional emails and direct mail, please allow up to 28 days for us to process your request.

Do you use cookies, and why?

In order for us to regularly monitor and improve our group of websites, we may gather certain information about you when you use our websites. This may include details of your domain name, IP (Internet Provider) address, operating system, and browser.

Cookies allow us to understand how you browse, search, and navigate our websites, and which products, pages, and advertisements you have viewed.

A ‘cookie’ is an element of data that a website can send to your browser which may then store it on your system. We use cookies to make our websites user-friendly, and to give you the best experience when you return to our websites. For example, they allow us to save your password so that you do not have to re-enter it every time you visit.

Cookies are also used to enable you to make purchases and store items in your basket while on our websites. Please note, if your browser is set to reject cookies then unfortunately you will be unable to shop with us on our websites. Most web browsers automatically accept cookies.

You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not.

We may also use cookies to provide you with customised information from our websites.

For further information on cookies, and how they are used, please visit .


Need some support?

We are here to answer any questions you may have.

*PLEASE NOTE: Our office open hours: Mon - Fri: 09:00 - 17:30 Sat & Sun: We are CLOSED.


Unit 12, Lakes Farm,
Off Queenborough Lane,
CM77 6TE



01376 346197