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Shipping Policy

Shipping & Delivery

DPD - Standard Dispatch* (UK Mainland - Trackable)
Prices for shipping are calculated in the checkout and may change if you have large or L-L (long length) items. It may also change depending on your location and postcode.

1.1 Some postal addresses in Northern / Southern Ireland, Highlands, and offshore Islands of Great Britain are not covered by our standard shipping rates. These individual rates will be displayed when going through the checkout process.

1.2 While we endeavour to deliver your goods as quickly as possible, it is important to note that we cannot guarantee an exact delivery date. Additionally, we cannot accept liability for any out of pocket expenses or other costs incurred due to failed or delayed deliveries.

1.3 All items are subject to stock availability.

1.4 We may require a signature upon delivery to acknowledge that you, the customer, have successfully received your goods.

1.5 Please note, if you wish to return your goods to us you have 14 days from receipt of the goods to do so. For further information on returns please see our Returns & Refund Policy.

1.6 Once your order has successfully been delivered to you, and we have received your payment in full, you will automatically become the owner of the goods. They will be held by you at your own risk and we will not be liable for any loss or destruction of these items.

1.7 Royal Mail - Whilst we understand that some items may be small enough to be shipped via Royal Mail, we do not provide this as a service as we a) cannot offer a trackable service, and b) cannot guarantee delivery of the goods.

1.8 Refusing a delivery once the goods have left - Please note, if you refuse the delivery of goods from our chosen courier once they have been sent to you, we reserve the right to bill you for both the cost of sending the item(s) to you AND the cost of returning the item(s) to us. If you refuse an order without instructions from ourselves to do so, and it becomes lost in transit, we will not refund the value of the goods. All liability for the goods will have passed to the person who refused the delivery. Any losses, or damage that occurs to any lost parcels, will be the responsibility of the person who ordered the goods.

1.9 Delivery was attempted but you were out at the time – If goods are returned to us due to you not being available at the time the delivery was attempted, then we reserve the right to charge you for the return of these goods back to us. We will deduct the original delivery charge AND return charge from any refund that is provided. Please note, we usually make at least 2 attempts to deliver your goods to you, and our couriers will always leave a card for you to contact them on if you are not in. If no contact is made with our couriers about a missed delivery, then the goods will be returned to us forthwith.

1.10 Some of our items are very large and bulky. You, the customer, are responsible for ensuring that adequate space is available when delivering your goods. If we are unable to deliver your items due to restricted access, or for any other reason, a handling charge will be applied.

 

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We are here to answer any questions you may have.

*PLEASE NOTE: Our office open hours: Mon - Fri: 09:00 - 17:30 Sat & Sun: We are CLOSED.

Address:

ToolChimp
Unit 12, Lakes Farm,
Off Queenborough Lane,
Rayne,
Braintree,
Essex
CM77 6TE

Email:

info@toolchimp.co.uk

Phone:

01376 346197