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Terms & Conditions

Terms & Conditions for this website

These Terms and Conditions are applicable every time you access our website(s) and/or place an order on our website(s). Please note that these Terms and Conditions also incorporate the following sections which we advise that you read: Privacy Policy, Shipping Policy, Returns & Refunds Policy, Billing Terms & Conditions.

Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

 

1. Ownership

1.1This site is owned and operated by ToolChimp. All rights on this website are owned and enforced by us. Any unauthorised use, copying, or modification is prohibited.
1.2 Our address is: Unit 12 Lakes Farm, Rayne, Braintree, Essex, CM77 6TE.

 

2. Ordering Goods

2.1 All orders place through our website(s) will be subject to our acceptance of the order.
 
2.2 When you submit an order to us on our website(s) you will receive a confirmation email of this order saying ‘We’ve received your order!’. Here you will find a summary of your order details. You should check this summary is accurate and let us know immediately if there are any errors. Please note, this email does not constitute acceptance of the order by us. Your order will be accepted by us, and a contract will be formed between us and you, when we have despatched your package. You will receive a shipping confirmation email when we dispatch your order. Ownership of the goods will pass to you once full payment has been received and you have taken successful delivery of your goods.
 
2.3 If you wish to cancel your order, you can do so before it has been despatched. If you need to return an item that has already been despatched, please see our returns section.

 

3. Processing your orders and payment

3.1 Whilst it is always our intention to keep our website(s) up to date and error free, product description or pricing errors may still occur. If we discover such an error after you have submitted an order to us, we will contact you with the correct details prior to accepting your order. If we are unable to contact you, we will treat your order as cancelled.
 
3.2 All prices shown on our website(s) are shown as both exclusive and inclusive of VAT. We show EX VAT prices for our Trade customers, and INC VAT prices for our general/DIY customers.
 
3.3 Delivery charges can be found within the Delivery Information section.

 

4. Delivery

DPD - Standard Dispatch* (UK Mainland - Trackable)
Prices for shipping are calculated in the checkout and may change if you have large or L-L (long length) items. It may also change depending on your location and postcode.

4.1 Some postal addresses in Northern / Southern Ireland, Highlands, and offshore Islands of Great Britain are not covered by our standard shipping rates. These individual rates will be displayed when going through the checkout process.

4.2 While we endeavour to deliver your goods as quickly as possible, it is important to note that we cannot guarantee an exact delivery date. Additionally, we cannot accept liability for any out of pocket expenses or other costs incurred due to failed or delayed deliveries.

4.3 All items are subject to stock availability.

4.4 We may require a signature upon delivery to acknowledge that you, the customer, have successfully received your goods.

4.5 Please note, if you wish to return your goods to us you have 14 days from receipt of the goods to do so. For further information on returns please see our Returns & Refund Policy.

4.6 Once your order has successfully been delivered to you, and we have received your payment in full, you will automatically become the owner of the goods. They will be held by you at your own risk and we will not be liable for any loss or destruction of these items.

4.7 Royal Mail - Whilst we understand that some items may be small enough to be shipped via Royal Mail, we do not provide this as a service as we a) cannot offer a trackable service, and b) cannot guarantee delivery of the goods.

4.8 Refusing a delivery once the goods have left - Please note, if you refuse the delivery of goods from our chosen courier once they have been sent to you, we reserve the right to bill you for both the cost of sending the item(s) to you AND the cost of returning the item(s) to us. If you refuse an order without instructions from ourselves to do so, and it becomes lost in transit, we will not refund the value of the goods. All liability for the goods will have passed to the person who refused the delivery. Any losses, or damage that occurs to any lost parcels, will be the responsibility of the person who ordered the goods.

4.9 Delivery was attempted but you were out at the time – If goods are returned to us due to you not being available at the time the delivery was attempted, then we reserve the right to charge you for the return of these goods back to us. We will deduct the original delivery charge AND return charge from any refund that is provided. Please note, we usually make at least 2 attempts to deliver your goods to you, and our couriers will always leave a card for you to contact them on if you are not in. If no contact is made with our couriers about a missed delivery, then the goods will be returned to us forthwith.

4.10 Some of our items are very large and bulky. You, the customer, are responsible for ensuring that adequate space is available when delivering your goods. If we are unable to deliver your items due to restricted access, or for any other reason, a handling charge will be applied.


5. General

5.1 The use of our site and any contracts formed are governed by English law. For Overseas orders please contact us via email.

5.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions, including such damage as may be reasonably foreseeable at the date you order the goods.

5.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
 
5.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
 
5.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
 
5.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
 
5.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
 
5.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
 
5.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
 
5.10 There are links on our website to third party websites which may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
 
5.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
 
5.12 All intellectual property rights (including use of trade marks) shall be solely owned by us or the respective manufacturer. You are permitted only to use material on our website(s) as expressly authorised by us or our licensor's.
 
5.13 Any unauthorised use of material on this site is strictly prohibited.
 
5.14 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
 
5.15 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
 
5.16 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements. (Updated June 2021).

 

6. Copyright

6.1 We are the owners of this website(s), and the contents of it are either our property (or that of our affiliated company) or are used under licence from our suppliers. We are the owners of the compilation of information on this website(s).

6.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website(s) may incur civil liability or attract criminal sanctions.
 
6.3 We grant you a limited, non-exclusive and revocable licence to access our website(s) for the purposes of browsing our (or our affiliates) product offer(s), ordering goods from us (or our affiliates), or obtaining contact information for us (or our affiliates).
 
6.4 Your licence to access our website(s) does not extend to any commercial use of our website(s), or to any use of our website(s) whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).
 
6.5 You are expressly not permitted to download any part of our website(s) (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website(s) (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website(s) or to link to any element of it other than the homepage.
 
6.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as, or in connection with, such a link.

 

7. Liability

7.1 If you do not receive the order placed by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify ToolChimp by email of the problem within 40 days of your order date.

7.2 Once you have notified ToolChimp of a problem of this nature, our obligation to you will be at our discretion: to make good any shortage and/or non-delivery; to replace or repair any goods that are damaged or defective; to refund the amount paid by you for the goods in question.


8. Guarantee / Warranty Details

All of our products carry a manufacturer guarantee (unless otherwise stated) covering both faulty materials and faulty workmanship. It does not cover general wear & tear or damage, and does not cover consumables or wearable items.


9. Returns

  1. RETURNING UNWANTED ITEMS

You may only return an item that is unwanted under the following circumstances:

1.1 An unwanted item may only be returned if the item is in an “as new” condition: it must be returned to us in its original condition, unused, and in its original packaging. The original packaging should not be marked or damaged – if the box is opened to examine the contents, it must be done without marking or damaging the product in any way.

1.2 Unwanted items should be returned with their original box, packaging, and any accessories.

1.3 We ask you NOT to write directly on any of the packaging, and to notify us in writing (fax, letter, or email) about your intentions to return any unwanted items. Please notify us within 7 working days of receipt of the item, and return the item(s) within 30 days of your receipt. We recommend you keep a copy of this.

1.4 The order was not an order for a business or company.

1.5 Items not returned to us in an "as new” condition will not be refunded, and any costs to return these items back to you will need to be paid before we can return them. Please note, if you request an exchange for another item(s) then you agree to pay the standard delivery charge that would automatically apply to those item(s) if purchased directly through our website. Please also note that we cannot be held responsible for any lost returns. We do not accept any liability for the item(s) until they have been received by us. Please ensure any unwanted items are returned by an appropriate courier, insured method, or trackable service.

1.6 All costs associated with the return of the unwanted item(s) are to be paid by you, the customer, and the return must be made to the correct returns address.

1.7 Unwanted goods should be returned to us with adequate protection to ensure that both the items and packaging reach us in a good condition. If any goods are damaged in transit you will need to pursue a claim with your chosen courier or mail delivery service to resolve this. All goods returned to us as unwanted will be examined upon return: any refunds / exchange will only be applied once a final agreement has been made to accept the product(s) back in accordance with our Terms & Conditions.

1.8 Any free or bundled items originally received with the product must also be returned.

1.9 Any returns made to us must be accompanied by an official returns number. You can obtain an official returns number by contacting us (ToolChimp) directly – you can find our contact details below. Please use our Printable Returns Form (click DOWNLOAD A RETURNS FORM) as a covering note when returning unwanted item(s). Failure to complete this form will cause a delay with processing your return.

PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED PRIOR TO RETURNING THE UNWANTED GOODS TO ToolChimp.

 

  1. RETURNING DAMAGED / INCORRECT ITEMS

2.1 If an item is damaged upon receipt, or an item has been despatched incorrectly, we ask that you notify us in writing (fax, letter or email) so that we can resolve the issue. Please notify us within 7 working days of receipt of the item, and return the item(s) within 30 days of your receipt. We recommend you keep a copy of this.

2.2 The item (if undamaged) must be returned to us in its original condition, unused, and in its original packaging. The original packaging should not be marked or damaged – if the box is opened to examine the contents, it must be done without marking or damaging the product in any way.

2.3 Damaged / Incorrect items should be returned with their original box, packaging, and any accessories.

2.4 We ask you NOT to write directly on any of the packaging.

2.5 Please note that we cannot be held responsible for any lost returns. We do not accept any liability for the item(s) until they have been received by us. Please ensure that any damaged / incorrect items are returned by an appropriate courier, insured method, or trackable service.

2.6 All costs associated with the return of the damaged / incorrect item(s) are to be paid by you, the customer, and the return must be made to the correct returns address.

2.7 Damaged / incorrect goods should be returned to us with adequate protection to ensure that both the items and packaging reach us in a good condition. If any goods are damaged (or further damaged) in transit you will need to pursue a claim with your chosen courier or mail delivery service to resolve this.

2.8 Any returns made to us must be accompanied by an official returns number. You can obtain an official returns number by contacting us (ToolChimp) directly – you can find our contact details below. Please use our Printable Returns Form (click DOWNLOAD A RETURNS FORM) as a covering note when returning unwanted item(s). Failure to complete this form will cause a delay with processing your return.

PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED PRIOR TO RETURNING THE DAMAGED / INCORRECT GOODS TO ToolChimp.

 

  1. RETURNS FORM

Please use our Printable Returns Form (click DOWNLOAD A RETURNS FORM) as a covering note when returning any unwanted / damaged /incorrect item(s). Failure to complete this form will cause a delay with processing your return.

DOWNLOAD A RETURNS FORM

 

10. Privacy Policy

Data sharing policy:

All data provided by you through any of our group of websites is owned by us, ToolChimp. By giving information to ToolChimp, you agree that it will be shared with the ToolChimp group of companies.

 

How to contact us:

If you have any queries about how we use your information, or on data protection generally, please contact us using these details:

ToolChimp, Customer Services, Unit 12, Lakes Farm, Rayne, Essex CM77 6TE.

A full list of the Group Companies who may receive your information is available from Customer Services at the above address.

 

How do I unsubscribe?

If you do not wish to receive any further emails or direct mail from us, please write to us and state your wishes to be removed from our customer list. You can write to us here:

ToolChimp, Customer Services, Unit 12, Lakes Farm, Rayne, Essex CM77 6TE.

Important notes:

We do not store any payment card details, nor do we share customer details with any third parties.

We do reserve the right for our customer advisers to contact you regarding your account where necessary.

How long will it take before I stop receiving Mail / Email? For promotional emails and direct mail, please allow up to 28 days for us to process your request.

Do you use cookies, and why?

In order for us to regularly monitor and improve our group of websites, we may gather certain information about you when you use our websites. This may include details of your domain name, IP (Internet Provider) address, operating system, and browser.

Cookies allow us to understand how you browse, search, and navigate our websites, and which products, pages, and advertisements you have viewed.

A ‘cookie’ is an element of data that a website can send to your browser which may then store it on your system. We use cookies to make our websites user-friendly, and to give you the best experience when you return to our websites. For example, they allow us to save your password so that you do not have to re-enter it every time you visit.

Cookies are also used to enable you to make purchases and store items in your basket while on our websites. Please note, if your browser is set to reject cookies then unfortunately you will be unable to shop with us on our websites. Most web browsers automatically accept cookies.

You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not.

We may also use cookies to provide you with customised information from our websites.

For further information on cookies, and how they are used, please visit www.aboutcookies.org .

 

Need some support?

We are here to answer any questions you may have.*PLEASE NOTE: Our office open hours: Mon - Fri: 09:00 - 17:30 Sat & Sun: We are CLOSED.

Address:

ToolChimp
Unit 12, Lakes Farm,
Off Queenborough Lane,
Rayne,
Braintree,
Essex
CM77 6TE

Email:

info@toolchimp.co.uk

Phone:

01376 346197